For eligible merchandise, us.pandora.net accepts return requests made within 30 days of delivery. Within that period, eligible merchandise can be returned for any reason or submitted for an exchange. For clarity before and after purchase, the customer remedy is described so the relevant timing and responsibility are easy to locate.
Requesting Return Authorization
Before sending merchandise back, contact us at Support@giftcharms.shop or (406) 686-7942 with the order number and item details. We review condition, included accessories, and proof of purchase while preserving rights that apply to damaged or defective goods. To help customers use this information, the customer-facing language is arranged so the requirement can be followed as written.
Limits on Discretionary Returns
Custom products, clearance and Final Sale goods, gift cards, plus opened intimate or hygiene-sensitive merchandise fall outside ordinary no-reason eligibility. These limits do not reduce any consumer right relating to merchandise that is damaged, defective, incorrect, or missing from the shipment. For a clear understanding of this section, the practical step is stated so the intended consumer protection remains visible.
Cancelling an Order
Orders can be cancelled before they ship; requests received after shipment proceed under this Refund Policy. Assistance is available at (406) 686-7942. For a transparent support experience, the customer remedy is described so the condition can be applied consistently to eligible requests.
Refund Method and Posting Time
After the returned merchandise is received and reviewed, an approved refund is issued to the original payment method. We send approved reimbursements within 5–10 business days, while the receiving bank may separately determine statement timing. To make the applicable process easy to follow, this paragraph is organized so the applicable option is clear before a request is submitted.
Return Delivery Instructions
Customers are not charged return shipping on approved no-reason requests or on damaged, defective, incorrect, and incomplete orders; us.pandora.net covers it. The Settings > General business address, 430 S Black Ave, Bozeman, Montana, 59715, United States, is the default return destination unless we issue a different authorized address. For customer clarity, the operational detail is included so the applicable responsibility is transparent.
How to Reach the Merchant
Customer requests under this page are handled through the following store contacts. For a transparent support experience, the relevant choice is explained so the practical meaning is not hidden in general language.
Business name: us.pandora.net
Email: Support@giftcharms.shop
Telephone: (406) 686-7942
Physical address: 430 S Black Ave, Bozeman, Montana, 59715, United States